frequently asked questions
quick answers to the most common questions — shipping, privacy, product info, and support.
orders & delivery
do you ship discreetly?
yes. all orders are shipped in plain, unbranded packaging with no reference to the contents or our store name.
where do you ship from?
we operate from australia and work with trusted suppliers to ensure reliable delivery and consistent quality.
how long does delivery take?
delivery times vary depending on location, but most orders arrive within 2–7 business days.
tracking details are provided once your order is dispatched.
products & use
are your products body-safe?
yes. we only stock products made from body-safe materials and sourced from reputable manufacturers.
are your products suitable for beginners?
many of our products are designed to be approachable and easy to use.
look for tags such as beginner-friendly, simple-use, or everyday when browsing.
how do i choose the right product?
each product page includes clear information to help you decide.
if you’re unsure, our everyday devices or quiet & discreet categories are a good place to start.
privacy & payment
is my information kept private?
yes. your personal information is handled carefully and used only to process your order and provide support.
we never share your details unnecessarily.
what will appear on my bank statement?
payments will appear as a neutral business name, without product details.
is checkout secure?
yes. all payments are processed through secure, encrypted payment providers.
returns & support
can i return an item?
for hygiene and safety reasons, opened or used items cannot be returned for change of mind.
if an item arrives faulty or incorrect, please contact us and we’ll assist in line with australian consumer law.
what if my item is faulty?
if your item is faulty or damaged, contact us within 7 days of delivery.
we’ll arrange a replacement or refund after assessment.
how do i contact you?
you can reach us anytime at hello@youwho.fun.
we aim to respond within 1–2 business days.
general
do i need to be over 18 to purchase?
yes. you must be 18 years or older to purchase from our store.
will you send marketing emails?
only if you choose to subscribe. we send occasional, considered updates, and you can unsubscribe at any time.
