Terms of service

youwho is an australian-based online retailer offering intimate wellness products, accessories, and personal care items. our products are intended for adult use only.

you must be 18 years or older to access this website or purchase products from us. by using our site, you confirm that you meet this age requirement.

• intended for personal, private use only
• not medical devices unless explicitly stated
• to be used strictly in accordance with provided instructions

we make no medical claims. if you have health concerns, allergies, or sensitivities, please consult a qualified healthcare professional before use.

all orders are subject to acceptance and availability. we reserve the right to refuse or cancel any order at our discretion, including where pricing errors or suspected misuse occur.

prices are listed in aud unless otherwise stated and include gst where applicable. prices may change without notice.

we accept approved payment methods as displayed at checkout. payment must be received in full before orders are dispatched.

we aim to dispatch orders promptly. delivery times are estimates only and may vary due to courier delays or external factors beyond our control.

youwho is not responsible for delays caused by third-party carriers.

due to the intimate nature of our products, opened or used items cannot be returned for hygiene and safety reasons, unless faulty.

refunds or replacements may be offered where products are faulty or defective, or incorrectly supplied.

please refer to our returns policy for full details.

all orders are shipped in plain, discreet packaging with no explicit branding or product descriptions visible externally.

all content on this website — including text, images, branding, logos, and design — is the property of youwho or its licensors and may not be copied, reproduced, or used without prior written permission.

• use the site for unlawful purposes
• misuse or interfere with website functionality
• attempt to gain unauthorised access to systems or data

to the maximum extent permitted by law, youwho shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

nothing in these terms excludes rights provided under australian consumer law.

your use of our website is also governed by our privacy policy, which explains how we collect and handle personal information.

these terms are governed by the laws of western australia, australia, and any disputes will be subject to the exclusive jurisdiction of australian courts.

we may update these terms from time to time. changes will be effective immediately upon posting to this website.

email: hello@youwho.fun
website: youwho.fun