Refund policy

due to the nature of our products, we cannot accept returns for change of mind once an item has been opened, used, or unsealed.

this includes personal devices, accessories, and any items intended for intimate use.

we encourage customers to review product details carefully before purchasing. if you’re unsure, our support team is happy to help prior to checkout.

if your item arrives faulty, damaged, or not functioning as intended, please contact us within 7 days of delivery.

where a fault is confirmed, we will offer a replacement or a refund, in line with australian consumer law.

items may need to be returned for assessment before a resolution is provided.

if you receive an incorrect item, please notify us within 7 days of delivery.

we’ll arrange a replacement or refund as quickly as possible.

• opened or used personal devices
• items with broken seals
• products showing signs of use

this applies even if the item has been cleaned after use.

our goods come with guarantees that cannot be excluded under the australian consumer law.

you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

this policy does not limit your rights under australian consumer law.

email: hello@youwho.fun

• your order number
• a brief description of the issue
• photos (if the item is damaged or faulty)

we aim to respond within 1–2 business days.

approved refunds will be processed back to the original payment method.

please allow 3–5 business days for funds to appear, depending on your bank or payment provider.