Shipping policy

last updated: 30/12/2025

at youwho, we aim to provide reliable, discreet, and transparent shipping for all orders across australia. please review the information below to understand how and when your order will be delivered.

quick overview

order processing

typically 1–2 business days after payment is confirmed.

shipping coverage

australia-wide delivery.

tracking

tracking provided after dispatch (where available).

discreet packaging

plain, unbranded packaging with privacy-first handling.

delivery timeframes

delivery timeframes are estimates only and begin once your order has been dispatched. dispatched next business day via australia post or courier partner.

standard shipping

2–7 business days (metro areas).

express shipping

1–2 business days (metro areas).

local shipping

3–4 hours if ordered before 2:00 pm (perth, wa “metro areas”).

orders placed after 2:00 pm or during peak courier periods may be delivered the next business day.

regional & remote

4–10 business days.

delivery times may vary depending on your location, carrier delays, or unforeseen circumstances outside our control.

shipping costs

calculated at checkout

shipping costs are calculated based on order size and weight, delivery location, and selected shipping method.

any applicable shipping fees will be clearly displayed before payment is completed.

tracking & packaging

tracking information

once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

please allow up to 24 hours for tracking information to update after dispatch.

discreet packaging

all orders are shipped in plain, unbranded packaging with no reference to product contents or our store name visible externally.

discretion and privacy are a priority for us.

delivery issues

incorrect address

please ensure your shipping address is accurate at checkout. we are not responsible for delays or losses caused by incorrect or incomplete address details.

delays

we are not responsible for delivery delays caused by courier or postal service disruptions, weather events, public holidays, or remote or regional delivery constraints.

lost or missing parcels

if your parcel appears lost or has not arrived within the estimated timeframe, please contact us and we will assist in lodging an enquiry with the carrier.